Returns & Exchanges

At Au Vodka, we strive for total customer satisfaction; however, due to the nature of our products, we can only accept returns on unopened and undamaged items within 14 days of delivery. Please ensure all security seals remain intact to be eligible for a full refund or exchange.

1

Contact Support

Email our dedicated support team with your order number and reason for return to receive a Return Authorization Number.

2

Secure Packaging

Carefully pack your unopened Au Vodka bottles in their original gold-standard packaging to prevent breakage during transit.

3

Ship Your Item

Affix the provided return label and drop the package off at your nearest authorized courier location.

4

Quality Inspection

Once received, our team will inspect the seals and bottle condition before processing your refund to the original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing